Help & FAQ
What exactly do I get with All-Access?
Everything: The BRIDGE Method book (readable in-app, chapter by chapter), streaming audio (34 performed scenario episodes plus the full teaching audiobook), 300 practice stations and drills mapped to the current PEBC blueprint (version 03-2026; checked against current Canadian primary sources), unlimited exam-format mock circuits with real exam timers, the workbook and study tools, and your AI practice patient with 300 voice minutes included.
How long does access last?
3 months from purchase. If your booked exam sitting or its results date lands just after your window, email us before expiry with your booking confirmation — we extend you once, free, to your results day (up to 90 days). It's in the Terms.
How do I get in after buying?
Your receipt email contains your personal access key. Enter it on the home page (or in the app when asked) and everything unlocks on that device. Your key is personal to you.
Can I use it on my phone and my laptop?
Yes — activate on your own personal devices with the same key. Your practice history follows your account to any device you sign in on. The partner and solo practice log stays on each device. Clearing your browser data erases that device's log, never your licence — a new phone just needs your key again, and if it ever balks, email us and we'll reset your activations.
What are AI minutes? What if I run out?
Minutes are the time you spend in live voice conversation with the AI patient — about 40 full seven-minute stations from your included 300, or more when you practise shorter segments. Only live conversation is metered: connecting, reading and reviewing use no voice minutes. Voice minutes are charged for connected conversations.
In a mock circuit with the AI patient, each spoken station uses minutes like any other AI patient station. Written stations, partner and self-scored practice (including partner and self-scored mock circuits), browsing stations, audio and the book never use minutes.
If a call fails technically — your voice wasn't captured, too little was captured to assess, or our voice provider reports that the call dropped — it is not charged, automatically; your history shows it with a short note. If a call ends unexpectedly in another way, you are charged only for the time you were connected and your conversation is saved for review. If you think a session was charged in error, email us.
Heavy practicer? Top up 100 minutes for $29 anytime.
How review works
After each station, you review your response against the station’s criteria, with your conversation or written answer beside them.
Each station’s criteria are built from the PEBC competencies. You mark each point yourself, and can link it to the line in your conversation where you did it. It’s practice to guide your preparation, not a PEBC score.
How do I review my own response?
Practise a station, then review your response against its criteria, and use your review to decide what to practise next.
Is this affiliated with PEBC?
No. BridgePharmacist is an independent educational resource and is not affiliated with, endorsed by, or connected to the Pharmacy Examining Board of Canada. All practice cases are original fictional scenarios.
What's your refund policy?
Full refund within 14 days if your usage has been exploratory — see the Refund Policy. We'd rather you buy with confidence.
Do I get updates?
Yes — content corrections and new features during your access period are included automatically.
Who made this?
We are Faith Onyeowuzoni — an internationally trained pharmacist who went through the PEBC pathway and now practises in Alberta — and Chuks Onyeowuzoni, a physician. BridgePharmacist is operated by Zonive Innovations, our Edmonton-based company. The BRIDGE framework grew out of Faith's own exam preparation and study groups (the full story is in the book's preface). We have no affiliation with PEBC. The method is the book's: knowledge got you here; delivery gets you licensed.